Privacy

This privacy policy sets out how Healthwatch England uses and protects any information that you give when you use this website.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Click here for our cookie policy

Your privacy

Healthwatch England is committed to ensuring that your privacy is protected. You can be assured that any information that you provide when using this website, by which you can be identified, will only be used in accordance with this privacy statement.

Healthwatch may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11 April 2013.

What we collect

We may collect the following information:

  • first name and surname
  • email address
  • demographic information such as postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our services.

We will only send you information that you have specifically requested, using the email address which you have provided.

From time to time, we may also use your information to email you for market research purposes, to help us improve the service we offer. We may use the information to customise the website according to your interests.
We will never sell your email address or give it to another organisation for their own purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at enquiries@healthwatch.co.uk

We will not sell, distribute or lease your personal information to third parties, nor send you any promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to enquiries@healthwatch.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to Healthwatch England [Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA] or email us enquiries@healthwatch.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

Accessing the Communications Centre

To access the Communications Centre please go via the Healthwatch Hub.

If you are having any problems accessing the Healthwatch Hub or Communications Centre resources, please contact us.